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Customer Satisfaction Books

Total Titles : 16
 

Let's Work Smarter, Not Harder

Author: Michael Caravatta
ISBN: 8174890068 / 9788174890061
Year: 1999
Availability: Out of Stock
Making good organizations better and successful organizations superior often demands change. Learn why organizational change is necessary, and gain the realistic tools needed to help you accomplish ch...
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List Price: ` 680

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Online Customer Care

Author: Michael Cusack
ISBN: 8174890076 / 9788174890078
Year: 1999
Availability: In Stock
A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technolog...
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List Price: ` 780
 

Linking Customer and Employee Satisfaction to the Bottom Line

Author: Derek Allen and Morris Wilburn
ISBN: 0873895010 / 9780873895019
Year: 2002
Availability: Out of Stock
Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of L...
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List Price: $ 60
Discount: 10%
Our Price: $ 54

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Analysis of Customer Satisfaction Data

Author: Derek R. Allen and Tanniru R. Rao
ISBN: 0873894537 / 9780873894531
Year: 2000
Availability: Out of Stock
As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for th...
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List Price: $ 66

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Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development

Author: Caroline Fisher and James Schutta
ISBN: 0873895851 / 9780873895859
Year: 2003
Availability: Out of Stock
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and h...
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List Price: $ 47.25

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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 2nd Edition

Author: Bob E. Hayes
ISBN: 087389362X / 9780873893626
Year: 1997
Availability: Out of Stock
Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different ...
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List Price: $ 44.10

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Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification

Author: Terry G. Vavra
ISBN: 0873895002 / 9780873895002
Year: 2002
Availability: Out of Stock
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to m...
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List Price: $ 58

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Customer Satisfaction Toolkit for ISO 9001:2000

Author: Sheila Kessler
ISBN: 0873895592 / 9780873895590
Year: 2003
Availability: Out of Stock
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to the...
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List Price: $ 31.50

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The Customer and Supplier Innovation Team Guidebook

Author: Patrick Norausky
ISBN: 0873894790 / 9780873894791
Year: 2000
Availability: In Stock
This practical "how-to" book is an outgrowth of a series of lectures and workshops over the past six years by a renowned expert in the field. As a first-of-a-kind book on this topic, it emphasizes t...
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List Price: $ 35
Our Price: ` 1600
 

The Customer Care and Contact Center Handbook

Author: Garry Schultz
ISBN: 0873895614 / 9780873895613
Year: 2003
Availability: Out of Stock
Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural cha...
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List Price: $ 47.25

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Customer Satisfaction Research Management

Author: Derek Allen
ISBN: 0873895932 / 9780873895934
Year: 2004
Availability: In Stock
Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is an integral aspect of this new way of thin...
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List Price: $ 66
Our Price: ` 3800
 

The Supplier Management Handbook, 6th Edition

Author: Bossert, James L.
ISBN: 0873896297 / 9780873896290
Year: 2004
Availability: Out of Stock
This new edition of The Supplier Management Handbook addresses the evolving role of the purchasing agent and discusses the future of customer-supplier relationships. Specifically, the book provides ...
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List Price: $ 94
Our Price: ` 5000

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Customer Satisfaction Planning : Ensuring Product Quality and Safety Within Your MRP/ERP Systems

Author: Thomas T Hirata
ISBN: 1420083813 / 9781420083811
Year: 2009
Availability: In Stock
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring P...
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List Price: 38.99
Our Price: ` 3150
 

Improving Your Measurement of Customer Satisfaction

Author: Terry G. Vavra
ISBN: 8175441305 / 9788175441309
Year: 1998
Availability: Out of Stock
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List Price: ` 995

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Customer Relationship Management : Concepts and Technologies, 2nd Edition (SIE)

Author: Francis Buttle
ISBN: 1856175227 / 9781856175227
Year: 2013
Availability: Out of Stock
This definitive textbook explains what CRM is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer mana...
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List Price: ` 595

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Married To The Brand : Why Consumers Bond with Some Brands for Life

Author: William J. McEwen
ISBN: 1595620052 / 9781595620057
Year: 2005
Availability: In Stock
Although American companies spend a staggering $500 billion on advertising annually, many fail to establish an emotional connection with consumers. Married to the Brand examines why some companies d...
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List Price: $ 24.95
Our Price: ` 880
 
       
 
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