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Let's Work Smarter, Not Harder

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Title: Let's Work Smarter, Not Harder
Author: Michael Caravatta
ISBN: 8174890068 / 9788174890061
Format: Hard Cover
Publisher: Infotech
Year: 1999
Availability: Out of Stock
  • Description
  • Contents

Making good organizations better and successful organizations superior often demands change. Learn why organizational change is necessary, and gain the realistic tools needed to help you accomplish change. This how-to guide includes brief corporate examples that will walk you through the change process.
Discover how you can meet and exceed customer expectations by using the customer survey questionnaire, and remove non-value-added activities in order to streamline your processes. Benefits include discussion of how to:
Prepare for an execute change
Use the 1997 Malcolm Baldrige National Quality Award summary as a self-assessment tool
Build shared vision to carry out goals
Continuously improve your daily work
Learn where your own leadership efforts stand
You can learn through change how to reach superior levels of customer satisfaction by creating quality products and services, lowering costs, removing errors, and reducing total time throughout. A glossary and industry examples are also included.


Part I Establishing a Foundation
Chapter 1. : Management Leadership
Chapter 2. : Cross-Functional Business Relationships
Chapter 3. : Customer/Supplier Relationships
Chapter 4. : Learning Teams: Crank Up Your Organization's Engine

Part II Execution: How To Do IT!
Chapter 5. : Conducting an Organizational Self-Assessment
Chapter 6. : Building Shared Vision
Chapter 7. : Processes: Making Them Come Alive
Chapter 8. : Measurements and Feedback
Chapter 9. : Continuous Improvement in Daily Work

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