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Thomas T Hirata

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Customer Satisfaction Planning : Ensuring Product Quality and Safety Within Your MRP/ERP Systems

Author: Thomas T Hirata
ISBN: 1420083813 / 9781420083811
Year: 2009
Availability: In Stock
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring P...
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