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Terry G. Vavra

Total Book : 2

Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
Author: Terry G. Vavra
ISBN: 0873895002 / 9780873895002
Year: 2002
Availability: Out of Stock

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to m...

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Improving Your Measurement of Customer Satisfaction
Author: Terry G. Vavra
ISBN: 8175441305 / 9788175441309
Year: 1998
Availability: Out of Stock

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List Price: ` 995

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