Author: Debashis Sarkar ISBN: 149877959X / 9781498779593 Year: 2017 Availability: 2 to 3 weeks
This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know...
Author: Debashis Sarkar ISBN: 1032168374 / 9781032168371 Year: 2022 Availability: 2 to 3 weeks
This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement.
It focusses on how the works of stalwart...