Author: Munro, Roderick A. ISBN: 0873896173 / 9780873896177 Year: 2004 Availability: Out of Stock
This new pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new p...
Author: Michael J. Dreikorn ISBN: 087389331X / 9780873893312 Year: 1995 Availability: Out of Stock
This single-source reference is the first book of its kind that provides proven implementation models and tools needed to develop a quality assurance system in the commercial aviation industry. Author...
Author: John Vinyard ISBN: 0873899326 / 9780873899321 Year: 2016 Availability: Out of Stock
Learning about the Baldrige Criteria for Performance Excellence cannot be delegated to the quality or performance excellence department, consultants, or middle management. While senior leaders need ...
Author: John Vinyard ISBN: 0873899210 / 9780873899215 Year: 2015 Availability: Out of Stock
This book is written as a foundation for understanding the Baldrige Criteria for Performance Excellence.
Following the Criteria, each section includes an introduction to the basics of the Area to...
Author: Laurie Broedling, Vern Goodwalt ISBN: 087389832X / 9780873898324 Year: 2012 Availability: Out of Stock
The purpose of this book is to explain the Team Excellence Framework (TEF) and how to leverage it to ensure the success of your improvement teams. This framework has a long-standing track record of ...
Author: Bob E. Hayes ISBN: 0873897722 / 9780873897723 Year: 2010 Availability: Out of Stock
Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their bus...
Author: Clarence Burns ISBN: 0873894227 / 9780873894227 Year: 1997 Availability: Out of Stock
This book offers a valuable tour of what is known about quality management with incisive evaluations of what is practical and what is fantasy.
With the plethora of quality programs and buzzwords...
Author: James T. Schutta ISBN: 0873896580 / 9780873896580 Year: 2005 Availability: Out of Stock
Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently m...
Author: Bjørn Andersen ISBN: 0873897196 / 9780873897198 Year: 2008 Availability: Out of Stock
This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. The author works from the ...
Author: , Paul C. Palmes ISBN: 0873899725 / 9780873899727 Year: 2018 Availability: Out of Stock
Competitive advantage as it existed in the 1970s and 1980s is no longer valid.
Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, ...
Author: J. Emil Morhardt ISBN: 0873895363 / 9780873895361 Year: 2002 Availability: Out of Stock
For anyone involved in writing or evaluating corporate environmental and sustainability reports, this book provides a clear-headed analysis of what works best and why. An organizational environmenta...
Author: Turk, Wayne ISBN: 0873897382 / 9780873897389 Year: 2008 Availability: Out of Stock
%uFEFFGood project management – is it art, science, or just dumb luck? This book will help you with the first two, and by teaching you to be well-prepared will also set you up to be lucky.
Th...
Author: Jean Harvey ISBN: 1636940056 / 9781636940052 Year: 2021 Availability: Out of Stock
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross...
Author: Genichi Taguchi, Rajesh Jugulum, Shin Taguchi ISBN: 087389622X / 9780873896221 Year: 2005 Availability: Out of Stock
In modern engineering, it is uncommon to do any activity without the use of computers and information technology. The engineering activity includes design, development and testing of a product, pr...
Author: Arun Hariharan ISBN: 0873898869 / 9780873898867 Year: 2014 Availability: Out of Stock
Continuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias tow...
Author: Donald C. Fisher ISBN: 0873897749 / 9780873897747 Year: 2010 Availability: In Stock
Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is d...
Author: Charles A. and West, Cianfrani, John E. (Jack) ISBN: 0873895533 / 9780873895538 Year: 2003 Availability: Out of Stock
Do you need a quick read that will tell you all about the essential elements of each clause of the ISO 9001:2000 standard? Would it help you to have an overview of what each ISO 9001:2000 requiremen...
Author: Charles A. and West, Cianfrani, John E. (Jack) ISBN: 0873895541 / 9780873895545 Year: 2003 Availability: Out of Stock
In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call cent...
Author: Charles A. Cianfrani, John E. (Jack) West ISBN: 0873899083 / 9780873899086 Year: 2017 Availability: Out of Stock
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust pr...
Author: Charles A. Cianfrani, John E. (Jack) West ISBN: 0873899075 / 9780873899079 Year: 2017 Availability: Out of Stock
This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes...
Author: Lori L. Silverman, with Annabeth L.Propst ISBN: 0873894456 / 9780873894456 Year: 1999 Availability: Out of Stock
Management consultants Lori L. Silverman and Annabeth L. Propst claim that quality is not dead. They examine how the quality movement in the United States has entered a new era that will profoundly ...
Author: Earl Naumann and Steven Hoisington ISBN: 0873894901 / 9780873894906 Year: 2001 Availability: Out of Stock
Businesses are continuously forced to innovate due to influential factors such as increased customer expectation, technological change, and global competition. Due to continuous innovation, customer...
Author: Terry G. Vavra ISBN: 0873895002 / 9780873895002 Year: 2002 Availability: Out of Stock
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to m...
