Author: Garry Schultz ISBN: 0873895614 / 9780873895613 Year: 2003 Availability: Out of Stock
Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural cha...
Author: Terry Vavra, Timothy Keiningham ISBN: 0658010042 / 9780658010040 Year: 2001 Availability: Out of Stock
This book presents techniques to move your customers beyond mere satisfaction. At every point of contact, global competition today is fierce, and customers who are merely satisfied with your company...
Author: Dr. Volker G. Hildebrand, Reza Soudagar, Vinay Lyer ISBN: 1259025799 / 9781259025792 Year: 2012 Availability: Out of Stock
Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail'the customer. Whether your company serves consumers or other bus...
Author: Lance B. Coleman ISBN: 1482217104 / 9781482217100 Year: 2015 Availability: 2 to 3 weeks
Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and o...
Author: Philip J. Gisi ISBN: 1032687479 / 9781032687476 Year: 2024 Availability: Out of Stock
The world of manufacturing is undergoing significant changes driven by various factors and technological advancements. Automation and robotics technologies are revolutionizing manufacturing processe...
Author: Sidney J. Levy George R. Frerichs Howard L. M.D. Gordon ISBN: 0850132037 / 9780850132038 Year: 1994 Availability: Out of Stock
This revised handbook is the most comprehensive and practical guide available today about marketing management and how it's used. As a definitive reference tool, it is so chock-full of valuable in...
Author: Alexander Sauer ISBN: 344647174X / 9783446471740 Year: 2021 Availability: Out of Stock
The energy revolution has many facets. One of them is the power supply of factories. Here lies the origin of the upheaval in drive technology, which today is already based on direct current, while t...
Author: C. Wright, Dr. Nathan ISBN: 0831136227 / 9780831136222 Year: 2017 Availability: In Stock
Are we facing the death of reliability? Some believe this is the case, particularly when it comes to reliability leadership. Without qualified leaders, there can be no true reliability, and as suc...
Author: James Armstrong, Ross Dixon, Simon Robinson ISBN: 072772598X / 9780727725981 Year: 1999 Availability: Out of Stock
This book examines the problems involved in making engineering decisions that affect the quality of life of large numbers of people worldwide and presents the individual, family, community and globa...
Author: A. Alan Moghissi, Anibal L. Taboas, Thomas S. LaGuardia ISBN: 0791802248 / 9780791802243 Year: 2004 Availability: Out of Stock
This comprehensive and authoritative volume will serve as a complete introduction to those new to the field, as well as an up-to-date desk reference on regulations and resources for experienced prac...
Author: Elizabeth Haas Edersheim ISBN: 0070659710 / 9780070659711 Year: 2011 Availability: Out of Stock
We need a new theory of management. The assumptions built into business today are not accurate.?-Peter Drucker
For sixteen months before his death, Elizabeth Haas Edersheim was given unprecedente...
Author: Larry Williams ISBN: 0930233190 / 9780930233198 Year: 1988 Availability: Out of Stock
This earth-shattering new book reveals William's most private trading thoughts, methods and strategies. Including the very same research that led to his winning last year's World Cup Championship of...
Author: Carol Ptak, Chad Smith ISBN: 0831136359 / 9780831136352 Year: 2018 Availability: In Stock
Despite spending enormous sums on technology and improvement methods, most businesses are under siege. The inability to drive adaptation to an increasingly more volatile, uncertain, complex, and amb...
Author: Robert Kyle Schmidt ISBN: 0768099420 / 9780768099423 Year: 2021 Availability: 45-60 days
The aircraft landing gear and its associated systems represent a compelling design challenge: simultaneously a system, a structure, and a machine, it supports the aircraft on the ground, absorbs lan...
Author: Munnig Schmidt R., Rankers A., Schitter G., Van Eijk J. ISBN: 1643680501 / 9781643680507 Year: 2020 Availability: Out of Stock
This is the 3rd revised edition.
Since they entered our world around the middle of the 20th century, the application of mechatronics has enhanced our lives with functionality based on the integra...
Author: Ron C. McKinnon ISBN: 1032571039 / 9781032571034 Year: 2023 Availability: 2 to 3 weeks
This book covers the design, implementation, and auditing of structured occupational health and safety management systems (SMS), sometimes referred to as safety programs. Every workplace has a form ...
Author: James J Butler ISBN: 1466595906 / 9781466595903 Year: 2019 Availability: 2 to 3 weeks.
The slug test can provide valuable information for hydrogeologic investigations ranging from assessments of sites of groundwater contamination to the monitoring of well deterioration through time. I...
Author: Mark L. Crossley ISBN: 0873894723 / 9780873894722 Year: 2000 Availability: Out of Stock
The Desk Reference of Statistical Quality Methods contains clear explanations of over forty essential statistical quality improvement methods, in one easy-to-use reference guide.
Arranged in alph...
Author: Mark L. Crossley ISBN: 0873897250 / 9780873897259 Year: 2008 Availability: Out of Stock
Arranged in alphabetical order for quick reference, this book provides the quality practitioner with a single resource that illustrates, in a practical manner, how to execute specific statistical me...
Author: M G Winter ISBN: 0727729233 / 9780727729231 Year: 1999 Availability: Out of Stock
The crushing of general fill particles during compaction, sometimes seem as a problem, often produces a more stable compacted mass. This report considers the use of materials susceptible to crushing...
Author: Anne Frank ISBN: 9382025154 / 9789382025153 Year: 2012 Availability: Out of Stock
Anne Frank : Beyond the diary captures the childhood of almost any girl we might know, one with a lively personality, friend and family. We can imagine her hopes, her dreams. Photographs and excerpt...
Author: Brian Scaddan ISBN: 0080969372 / 9780080969374 Year: 2011 Availability: In Stock
Diagrams and illustrations are included in colour to make explanations easier to understand
Ideal for students taking City and Guilds 2357 and 2391 as a companion volume to their textbooks
...
Author: R.K. Michael Thambynayagam ISBN: 007175184X / 9780071751841 Year: 2011 Availability: In Stock
The Diffusion Handbook: Applied Solutions for Engineers is the 2011 recipient of the R.R. Hawkins Award, the top prize of the Association of American Publishers’ PROSE Awards and one of the hi...
Author: , Seamus M. McGovern ISBN: 007162287X / 9780071622875 Year: 2011 Availability: In Stock
The definitive guide to the disassembly line
The Disassembly Line: Balancing and Modeling provides in-depth information on this complex process essential to remanufacturing, recycling, and enviro...
