Title: Transforming Organizations : One Process at a Time Author: Kathryn A. LeRoy ISBN: 1138197726 / 9781138197725 Format: Soft Cover Pages: 228 Publisher: CRC Press Year: 2017 Availability: 2 to 3 weeks
Description
Contents
This book offers leaders an approach to systemically affect change and create cultures of excellence where staff work together to change the way they view their work. Based on well-known quality concepts, readers will discover the essential concepts and actions that have the power to transform every system.
Includes examples across different sectors including education, health care, manufacturing, small businesses, and non-profits.
Offers a clear explanation of quality concepts and tools
While the book is focused on leaders, it provides a starting point no matter what your role is in the organization
Presents a starting point for engaging leaders in a conversation of excellence with specific examples from their peers and a menu of suggested actions
Provides an approach to systemically affect change and create cultures of excellence where staff work collaboratively to fundamentally change the way they view their work.
Preface
Chapter 1 : Transform through a Culture of Excellence Chapter 2 : Understand the System Chapter 3 : Lead for Excellence Chapter 4 : Connect with Customers and Stakeholders Chapter 5 : Create a Pathway for Excellence Chapter 6 : Value People and Their Contributions Chapter 7 : Identify Key Work Processes Chapter 8 : Design a Measurement System Chapter 9 : Establish a Methodology to Improve Chapter 10 : Create a Mindset for Excellence Chapter 11 : Sharing Excellence in Action