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	Title: Total Quality and Organization Development Author: Joe Petrick William Lindsay ISBN: 8175140275 / 9788175140271 Format: Hard Cover Pages: 390 Publisher: Vanity Books International Year: 1998 Availability: In Stock


Contents Series Preface Authors’ Preface The Series Editor The Authors Chapter 1 : Why Total Quality and Organization Development? Chapter 2 : Overview of Total Quality Chapter 3 : Customer Satisfaction: TQ and OD Strategy Dimensions Chapter 4 : Continuous Improvements TQ and OD Process Dimensions Chapter 5 : Speaking with Facts: TQ and OD Project Dimensions Chapter 6 : Respect for People: TQ and OD Performance Dimensions Chapter 7 : Total Quality OD Implementation: The Transforming Process Index

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