The Quality Toolbox gives quality practitioners a choice of a variety tools for dealing with the wide variety of situations that occur on the road to continuous improvement. It includes a variety of matrices and flowcharts, data collection and analysis tools, tools for planning, tools for analyzing processes and discovering root causes, and different forms of brainstorming and other tools for generating, organizing, and evaluating ideas. In short, the means to accomplish change.
In updating this book, Tague has added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.
List of Figures and Tables
Preface to the First Edition
Preface to the Second Edition
Chapter 1 : How to Use This Book
Chapter 2 : Mega-Tools : Quality Management Systems
Chapter 3 : The Quality Improvement Process
Chapter 4 : Quality Improvement Stories
Chapter 5 : The Tools