Mapping and measuring techniques are particularly useful when determining how something‘flows’ through time and space. Yet systems and their associated processes occur over widely varying spatial and temporal scales.Based on the author’s more than three decades of experience helping clients across various industries to better understand, measure, and improve the performance of their processes, this book provides performance maps that can be used as templates for almost every setting. He explains and illustrates their use in a simple and understandable manner.
Preface
Chapter 1 : Introduction
Chapter 2 : Node-Link Maps
Chapter 3 : Process Activity Maps
Chapter 4 : Process Step Maps
Chapter 5 : Basic Task Element Maps
Chapter 6 : Event Pathway Maps
Chapter 7 : Response Timeline Maps
Chapter 8 : Key Performance Driver Maps
Chapter 9 : Summary
Compiled Glossary
Compiled Reference List
Index
About the Author
