Title: The Manager's Desk Reference Author: Charles B. Fink, Cynthia Berryman-Fink ISBN: 0814403425 / 9780814403426 Format: Hard Cover Pages: 380 Publisher: AMACOM Year: 1996 Availability: Out of Stock
Description
Contents
The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully.
The wealth of information here is both easy to find and easy to digest. There's no need to wade through a barrage of management literature; just opern The Manager's Desk Reference to the topics you're interested in, and you'll find clear, succinct explanations of the issues, plus strategies for mastering the skills of issues, plus trategies for mastering the skills involved. And the enteries are arranged in a useful A-to-Z format, with cross references and suggestions for further reading throughout.
This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as:
Diversity
Change management
AIDS in the workplace
Managing employees with disabilities
Managing temproray, part-time, and contigent workers
Preventing workplace violence
Family-friendly policies
Teams, quality, innovation, ethics, and much more
Preface
Chapter 1 : AIDS in The Workplace Chapter 2 : Assertiveness Chapter 3 : Business Writing Chapter 4 : Career Development Chapter 5 : Change Management Chapter 6 : Coaching Employees Chapter 7 : Conflict Management Chapter 8 : Consultants Chapter 9 : Customer Service Chapter 10 : Delegation and Empowerment Chapter 11 : Disabled Employees Chapter 12 : Disciplining Employees Chapter 13 : Diversity in Organizations Chapter 14 : Employee Assistance Programs Chapter 15 : Ethics in The Workplace Chapter 16 : Family-Friendly Management Chapter 17 : Feedback Chapter 18 : Innovation and Creativity Chapter 19 : Intercultural Communication Chapter 20 : Interviewing Chapter 21 : Listening Chapter 22 : Meetings Chapter 23 : Mentoring Chapter 24 : Motivation Chapter 25 : Negotiation Chapter 26 : Networking Chapter 27 : Organizational Culture Chapter 28 : Orienting New Employees Chapter 29 : Part-Time, Temporary, and Contingent Workers Chapter 30 : Performance Appraisal Chapter 31 : Politics in Organizations Chapter 32 : Presentations Chapter 33 : Project Management Chapter 34 : Public Relations Chapter 35 : Quality Chapter 36 : Recruiting and Selecting New Employees Chapter 37 : Sexual Harassment Chapter 38 : Stress Management Chapter 39 : Substance Abuse Chapter 40 : Team Building Chapter 41 : Terminating Employees and Downsizing Chapter 42 : Time Management Chapter 43 : Training Chapter 44 : Turnover Chapter 45 : Violence in the Workplace