Title: The Intersection of Change Management and Lean Six Sigma : The Basics for Black Belts and Change Agents Author: Randy K. Kesterson ISBN: 1138217026 / 9781138217027 Format: Soft Cover Pages: 196 Publisher: Productivity Press Year: 2018 Availability: In Stock
Description
Contents
This book is geared toward Lean and Six Sigma professionals who know that a rigid, highly prescriptive, and "instant" change management program is destined to fail. The program must be transparent and flexible, and the focus should center on an experimental feedback-driven approach. This book is authored by a business executive and certified lean six sigma black belt -- most others are written by consultants, professor, or persons trained in organizational development. It will feature interviews with change management practitioners (executives, project managers, black belts, etc.) and will incorporate pertinent case studies about successful and failed changes.
Provides sound, innovative practices for those interested in successfully navigating organizational change.
Focuses on culture change and mindsets, not just tools and applications.
Stresses effective communication ensuring that various stakeholders understand the reasons for the change, the benefits, and the details.
Illustrates how the benefits of Lean and Six Sigma initiatives can benefit the change management process.
List of Abbreviations
Foreword
Preface
Working at the Intersection
Introduction
Thank You
About the Author
Section I
Chapter 1 : Why Should You Care? Chapter 2 : Change is Good! Chapter 3 : Change is Hard! Chapter 4 : Resistance is Real Chapter 5 : Minimizing Resistance Chapter 6 : Why? : The Most Important Word in This Book Chapter 7 : Resistance in Your Personal Life
Section II
Chapter 8 : What is Organizational Change Management? Chapter 9 : Project Risk Assessment Chapter 10 : Some Basic Organizational Change Management Tools Chapter 11 : When to Ask for Help Chapter 12 : The Intersection of Organizational Change Management and Lean Six Sigma Chapter 13 : People Are Different Chapter 14 : The Final Word
Section III
Chapter 15 : Interviews with Experts Chapter 16 : Mini-Biographies of the Interviewees
Section IV
Appendix A : Competencies for the Successful Black Belt
Appendix B : Coaching and Mentoring for the Black Belt
Appendix C : The Shingo Principles
Appendix D : A Brief History of Continuous Improvement
Appendix E : Where to Go for More Information
Appendix F : Acknowledgments
Bibliography
Index