It's still a hands-on manual with practice problems in each module. Written in clear language, it simplifies the essentials for monitoring, analyzing, and improving quality. No mathematical background needed.
You'll learn how to set up and use variable control charts and attribute control charts and how to analyze frequency histograms, machine and process capability. New sections cover such problem-solving tool as checksheets, flow charts, and scatter diagrams. The final module examines how the tools of SPC are used in organizations committed to quality management and continuous improvement.
Preface
Introduction
MODULE 1 : Basic Principles
MODULE 2 : Frequency Histograms and Checksheets
MODULE 3 : Variable Control Charts
MODULE 4 : Attribute Control Charts
MODULE 5 : Machine and Process Capability
MODULE 6 : Quality Problem-Solving Tools
MODULE 7 : Elements of a Total Quality Management System
MODULE 8 : Solutions to Practice Systems
Glossary of Terms
Recommended Readings and Resources
Appendix : Factors and Formulas
Index
