Focusing on the improvement of quality, customer satisfaction, and profitability, this unique reference provides a proven, step-by-step method for achieving QS-9000 registration economically and efficiently--TAP-PDSA (Train, Analyze, and Plan-Plan, Do, Study, Act).
The Engine : TAP-PDSA
Behind the Wheel
Put It in Gear
Step on the Gas
The Drive (Training, Audits, Planning)
Driving Between the Lines (Measurements)
Registrar Selection
The Owner's Manual
On the Road Again
Bibliography