Performance Improvement in Hospitals and Health Systems : Managing Analytics and Quality in Healthcare, 2nd Edition

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by "… improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare.

One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital’s over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change.

This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.

• Includes key terminology and concepts in performance improvement
• Describes the scope, value, and management of performance improvement projects.
• Outlines how to develop and lead performance improvement departments.
• Provides a discussion of Six Sigma and Lean in healthcare.
• Provides an understanding cost and quality relationships.
• Discusses data mining methods for process improvement.

Preface

Chapter 1 : Healthcare Leadership and Strategy
Chapter 2 : Organizational Performance Management
Chapter 3 : Analytics in Healthcare Improvement
Chapter 4 : Quality Management
Chapter 5 : Project Management and Change Management
Chapter 6 : Process Management and Re-engineering
Chapter 7 : Lean and Six Sigma
Chapter 8 : Organizational Behavior in Performance Improvement
Chapter 9 : Productivity Management
Chapter 10 : Evidence-Based Healthcare and Information Systems

Glossary of Key Terms
Index