The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness.
This volume, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance, strategic planning, risk management, good manufacturing practices, purchasing, production and provision of services, new product planning, warehousing and logistics, sales management and several other topics.
This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.
Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.
Preface
Part I : Management Processes
Chapter 1 : History
Chapter 2 : Impact of Manufacturing Systems on Business Performance
Chapter 3 : Strategic Planning
Chapter 4 : Risk Management
Chapter 5 : Good Manufacturing Practices
Part II : Core Processes
Chapter 6 : Purchasing
Chapter 7 : Production and Provision of Services
Chapter 8 : New Product Development
Chapter 9 : Warehousing
Chapter 10 : Sales
Chapter 11 : Initial Environmental Review
Chapter 12 : Impact of Business and Industry on The Environment
Chapter 13 : Environmental Aspects and Impacts
Chapter 14 : Food Safety and Principles of HACCP
Chapter 15 : Application of HACCP
Appendix 1: Abbreviations and Acronyms
Index
