For many years, Lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders now want these Lean benefits incorporated into non-traditional environments such as service and transactions. This book shows you how to practically translate and transition Lean manufacturing principles into the office.
In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a Lean manufacturer - you need to be a Lean business, and that includes your back office, your front office, and your corner office.
Acknowledgments
Introduction
Chapter 1 : The Case for Lean in the Office
Chapter 2 : Finding Waste in the Office-So You Can Eliminate It
Chapter 3 : Eleven Methods of Discovering and Optimizing Value in the Office
Chapter 4 : Mapping the Value Stream in the Office
Chapter 5 : Preparing for a Kaizen in the Office
Chapter 6 : Conducting a Kaizen in the Office
Chapter 7 : Sustaining Office Kaizen Improvements
Appendix : Team Tips
Glossary of Lean Management Terms
Glossary of Non-English Words and Phrases
Endnotes
Index
About the Author
