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Everyone's Problem Solving Handbook : Step-by-Step Solutions for Quality Improvement

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Title: Everyone's Problem Solving Handbook : Step-by-Step Solutions for Quality Improvement
Author: Michael R. Kelly
ISBN: 113862702X / 9781138627024
Format: Soft Cover
Pages: 176
Publisher: Productivity Press
Year: 2017
Availability: In Stock
Special Indian Edition. FREE Shipping with in India.
     
 
  • Description
  • Contents

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

  • Identify the problem: Clearly state what needs improvement.
  • Analyze: Determine what causes the problem to occur.
  • Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  • Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  • Standardize: Ensure that useful actions are preserved.

Preface

Chapter 1 : A New Way of Thinking
Chapter 2 : A Systematic Approach
Chapter 3 : Tools for Quality Improvement
Chapter 4 : Applying the Tools for Quality Improvement

Glossary
Bibliography
Index

 
 
 
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