This book helps pharmacists and non-pharmacist managers successfully manage the challenges of the competitive pharmacy environment and accomplish the opportunities of patient-focused healthcare and enhanced management roles in hospital-based pharmacies and retail operations. It includes a wealth of information and relevant management skills for resolving issues at the workplace. Topics have been chosen to include management skills in all sectors of the pharmacy environment. The author uses case studies to illustrate essential management skills required to resolve day to day issues encountered in the pharmacy, as well as methods of resolving them effectively.
Preface
Part I : Managing An Organization
Chapter 1 : Managing Professionals
Chapter 2 : Managing Theories
Chapter 3 : Managing a Pharmacy
Chapter 4 : Managing a Change
Chapter 5 : Managing Risk
Part II : Staff Development
Chapter 6 : Problem Solving
Chapter 7 : Conflict Resolution
Chapter 8 : Managing Stress at Work
Chapter 9 : Team Building
Chapter 10 : Effective Communication
Part III : Managing Other People
Chapter 11 : Leadership
Chapter 12 : Effective Delegation
Chapter 13 : Empowerment
Chapter 14 : Motivation
Chapter 15 : Managing a Cultural Diversity at Work
Chapter 16 : Performance Review
Part IV : Quality Management of Pharmacy Practice
Chapter 17 : Quality Management Systems
Chapter 18 : Quality Management System for Pharmacy Practice
Chapter 19 : Audits and Reviews
Chapter 20 : Dispensing and Near Misses
Chapter 21 : Patient Complaints
Appendix 1 : Contents of the Policy Manual
Appendix 2 : Example of a Policy Document
Appendix 3 : Contents of the Procedures Manual
Appendix 4 : Procedure for Dispensing
Appendix 5 : Flowchart for Dispensing Procedure
Index
