With increasing globalization and fast-paced technological advances in business today, service organizations must respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in the United States but also in other developed and developing countries. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries. This new book provides in-depth exploration of recent concepts and trends in business management in the service industries.
Preface
Part I : Generation Y
Chapter 1 : Protean Career and Boundary-Less Careers : The Career Orientation of Generation Y
Chapter 2 : What Motivates the Millennial : A Perspective
Chapter 3 : Employee Retention Strategies in Service Industries : Opportunities and Challenges
Chapter 4 : Gender Equality at Decision-Making Positions in Organizations
Part II : Technology and Knowledge Management
Chapter 5 : Organizational Environment Factors Affecting Knowledge Management : Research Study in Software Companies
Chapter 6 : Employee Acceptance of ERP Information Solutions in Service Organizations : A Team-Based Research
Chapter 7 : Leadership Effectiveness : An Emerging Challenge to Today’s Education Organization and Its Practices in Private Universities of India
Chapter 8 : Employee Management for Better Talent Management
Part III : Spirituality and Psychological Capital
Chapter 9 : Psychological Capital : A New Perspective to Understand Today’s Executive
Chapter 10 : Workplace Spirituality and Employee Engagement : A Study in Indian Service Industry
Part IV : Worklife Balance
Chapter 11 : Is Work Life Balance a Significant Factor in Selecting a Profession? A Study of Women Working in the Education Sector in India
Part V : Managing Stress
Chapter 12 : Mindfulness : A New Way to Work
Chapter 13 : Stress Management : Concept
Chapter 14 : Stress Management in Service Organizations
Index
