What Is BPM?

PRACTICAL COVERAGE OF BUSINESS PROCESS MANAGEMENT FUNDAMENTALS

This concise, easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM), and how it can benefit any organization. Written by an instructor at the BPM Institute, What Is BPM? explains the management strategies, integrated methodologies, and software solutions essential to a successful enterprise-wide BPM implementation. Discover how to roll out a systematic approach to continuous process improvement in your organization and deliver sustained operational performance.

Find out how to:

• Identify value chain processes within your organization
• Understand the document, assess, improve, and manage phases of BPM
• Select process improvement tools, such as process mapping, Six Sigma, and Lean
• Transform to a process-managed enterprise
• Evaluate BPM software and platforms

Preface

Chapter 1 : Introduction to BPM
Chapter 2 : BPM Concepts and Principles
Chapter 3 : Understanding Process
Chapter 4 : Process Modeling
Chapter 5 : Process Analysis and Design
Chapter 6 : Process Improvement Methodologies
Chapter 7 : Process Management
Chapter 8 : Transforming to a Process-Managed Enterprise
Chapter 9 : BPM Tools and Technologies
Chapter 10 : BPM Community

Index