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Total Improvement Management : The Next Generation in Performance Improvement

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Title: Total Improvement Management : The Next Generation in Performance Improvement
Author: H. James Harrington
ISBN: 0070267707 / 9780070267701
Format: Hard Cover
Pages: 490
Publisher: McGraw-Hill
Year: 1995
Availability: In Stock
     
 
  • Description
  • Contents

Readers will get spectacular results by following Harrington's basic principles and step-by-step plan for achieving total improvement management. First, he shows how to integrate the four competing methodologies of total technology management, total quality management, total productivity management, and total cost management. Balancing each of these factors results in solid business decisions on where to spend limited resources to ensure long-term results. Next, he puts his total improvement management (TIM) pyramid into action in 15 steps that illustrate how to: obtain upper management commitment and participation; construct a strong business plan; develop a customized 3-year improvement plan out of a clear vision statement; establish process improvement teams; upgrade systems to prevent problems before they occur; motivate through employee recognition programs; and more! Armed with these tools, managers will be able to coordinate the many, often conflicting, improvement efforts going on in today's organizations - thereby achieving total improvement management and renewed customer loyalty. It's a goal that American business can't afford to miss, especially in today's highly competitive global marketplace.

Acknowledgments
Introduction
Overview

Chapter 1 : Top Management Leadership : The People Who Need to Change First
Chapter 2 : Business Planning Process : Aligning The Organization and The People
Chapter 3 : Environmental Change Plans : Best Practices for Improvement Planning and Implementation
Chapter 4 : External Customer Focus : Best Practices for Outstanding Customer Relationships
Chapter 5 : Quality Management Systems : ISO 9000 and More
Chapter 6 : Management Participation : Management Must Set The Example
Chapter 7 : Team Building : Bringing Synergy to The Organization
Chapter 8 : Individual Excellence : Going Beyond Teams
Chapter 9 : Supplier Relations : Developing a Supply Management Process
Chapter 10 : Process Breakthrough : Jump-Starting Your Process
Chapter 11 : Product Processs Excellence : The Production Side of All Organizations
Chapter 12 : Service Process Excellence : How to Best Serve Your Customers
Chapter 13 : The Measurement Process : The Balanced Score Card
Chapter 14 : Organizational Structure : Restructuring The Organization for The Twenty-First Century
Chapter 15 : Rewards and Recognition : Rewarding Desired Behavior

Index

 
 
 
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