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Timothy Keiningham

Total Book : 1

The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success
Author: Terry Vavra, Timothy Keiningham
ISBN: 0658010042 / 9780658010040
Year: 2001
Availability: Out of Stock

This book presents techniques to move your customers beyond mere satisfaction. At every point of contact, global competition today is fierce, and customers who are merely satisfied with your company...