The Six Sigma Handbook : A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, 6th Edition

The most important reference to Six Sigma? fully updated for the latest advances

This thoroughly revised, industry-standard guide delivers all the information you need to apply Six Sigma techniques and dramatically improve processes, profitability, sustainability, and long-term growth. Written by two of the foremost authorities in Six Sigma, the book shows you, step by step, how to build the best teams and foster effective leadership while maximizing customer satisfaction and boosting profits. This new edition features a number of important updates, including AI, big data and machine learning, healthcare statistics, and modern supply chain challenges. This hands-on resource also lays out cutting-edge applications for social media data, decision trees, remote technology, and web scrapers.

Coverage includes:

• Six Sigma implementation and management
• Recognizing and capitalizing on opportunity
• Data-driven management
• Selecting and supporting Six Sigma projects
• Six Sigma tools and techniques
• The define phase
• The measure phase
• Measurement systems evaluation
• The analyze phase
• The improve/design phase
• The control/verify phase

Preface
Introduction

Part I : Six Sigma Implementation and Management
Chapter 1 : Building the Responsive Six Sigma Organization
Chapter 2 : Recognizing and Capitalizing on Opportunity
Chapter 3 : Data-Driven Management
Chapter 4 : Selecting and Supporting Six Sigma Projects

Part II : Six Sigma Tools and Techniques
Chapter 5 : Project Management using DMAIC and DMADV
Chapter 6 : The Define Phase
Chapter 7 : The Measure Phase
Chapter 8 : Process Behavior Charts
Chapter 9 : Measurement Systems Evaluation
Chapter 10 : Analyze Phase
Chapter 11 : The Improve/Design Phase
Chapter 12 : Control/Verify Phase

Appendix 1 : Glossary of Basic Statistical Terms
Appendix 2 : Area Under the Standard Normal Curve
Appendix 3 : Critical Values of the t-Distribution
Appendix 4 : Chi-Square Distribtion
Appendix 5 : F Distribution (α = 1%)
Appendix 6 : F Distribution (α = 5%)
Appendix 7 : Poisson Probability Sums
Appendix 8 : Tolerance Interval Factors
Appendix 9 : Control Chart Constants
Appendix 10 : Control Chart Equations
Appendix 11 : Table of d2* Values
Appendix 12 : Factors for Short Run Control Charts for Individuals, X, and R Charts
Appendix 13 : Sample Customer Survey
Appendix 14 : Process Sigma Levels and Equivalent PPM Quality Levels
Appendix 15 : Black Belt Effectiveness Certification
Appendix 16 : Green Belt Effectiveness Certification
Appendix 17 : AHP Using Microsoft Excel
Appendix 18 : Useful QR Code
Appendix 19 : Glossary of Healthcare Terms
Appendix 20 : R Power and Sample Size Scripts
Appendix 21 : A Lean Six Sigma Song Created with AI
Notes
References
Index