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	Title: The Quality Imperative Author: Cynthia Green ISBN: 0070093458 / 9780070093454 Format: Soft Cover Pages: 214 Publisher: McGraw-Hill Year: 1994 Availability: In Stock


Contents Defining the "Q" Word 1. Questing for the Best 2. The Roots of Quality: A Short History 3. The Global Picture: How America Stacks Up With Japan and Europe 4. Quality's Long, Hard Road 5. How to Achieve Quality: A Guide to Winning Techniques 6. Chasing the Dream: Quality Prizes and Gurus 7. Quality in Manufacturing 8. Quality is Services 9. Quality in the Public Sector 10. Quality in R & D 11. TQM in the Twenty-First Century: Paradigms for Postmodern Managers

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