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The Handbook for Quality Management : A Complete Guide to Operational Excellence, 2nd Edition

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Title: The Handbook for Quality Management : A Complete Guide to Operational Excellence, 2nd Edition
Author: Paul Keller, Thomas Pyzdek
ISBN: 0071799249 / 9780071799249
Format: Hard Cover
Pages: 512
Publisher: McGraw-Hill
Availability: In Stock
     
 
  • Description
  • Contents

The definitive guide to organizational excellence--completely updated

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management : A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

Coverage includes:

  • Business-integrated quality systems
  • Organizational structures
  • The quality function
  • Approaches to quality
  • Customer-focused organizations
  • Integrated planning
  • Strategic planning
  • Understanding customer expectations and needs
  • Benchmarking
  • Organizational assessment
  • Process control
  • Quantifying process variation
  • Quality audits
  • Supply chain management
  • Continuous improvement
  • Effective change management
  • Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
  • Management of human resources
  • Motivation theories and principles
  • Management styles
  • Resource requirements to manage the quality function

Preface

Part I : Business-Integrated Quality Systems
Chapter 1 :
Organizational Structures
Chapter 2 : The Quality Function
Chapter 3 : Approaches to Quality
Chapter 4 : Customer-Focused Organizations

Part II : Integrated Planning
Chapter 5 :
Strategic Planning
Chapter 6 : Understanding Customer Expectations and Needs
Chapter 7 : Benchmarking
Chapter 8 : Organizational Assessment

Part III : Process Control
Chapter 9 :
Quantifying Process Variation
Chapter 10 : Quality Audits
Chapter 11 : Supply Chain Management

Part IV : Continuous Improvement
Chapter 12 :
Effective Change Management
Chapter 13 : Define Stage
Chapter 14 : Measure Stage
Chapter 15 : Analyze Stage
Chapter 16 : Improve/Design Stage
Chapter 17 : Control/Verify Stage

Part V : Management of Human Resources
Chapter 18 :
Motivation Theories and Principles
Chapter 19 : Management Styles
Chapter 20 : Resource Requirements to Manage the Quality Function

Appendix A : Control Chart Constants
Appendix B : Control Chart Equations
Appendix C : Area Under the Standard Normal Curve
Appendix D : Simulated Certification Exam Questions
References
Index

 
 
 
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