The Complete Benchmarking Implementation Guide is a user-friendly workbook that distinguishes the most applicable benchmarking categories and then combines them to create breakthrough performance improvement. With practical, how-to knowledge, the author teaches you the best method to effectively implement benchmarking into your total organization. The book is divided into five benchmarking phases starting with planning the benchmarking process and ending with systematic continuous improvement strategies. Each phase then guides you through a detailed task-process making all of your benchmarking efforts world-class.
Preface
Acknowledgments
Free Benchmarking Clearinghouse
Introduction
Phase I : Planning The Benchmarking Process and Characterization of The Items
Activity 1 : Identify What to Benchmark
Process Classification Framework : Operating Processes
Activity 2 : Obtain Top Management Support
Activity 3 : Develop The Measurement Plan
Activity 4 : Develop The Data Collection Plan
Activity 5 : Review Plans with Location Experts
Activity 6 : Characterize Your Benchmark Item
Phase II : Internal Data Collection and Analysis
Activity 7 : Collect and Analyze Internal Published Information
Activity 8 : Select Potential Internal Benchmaking Sites (Locations)
Activity 9 : Collect Internal Original Research Information
Activity 10 : Conduct Internal Interviews and Surveys
Activity 11 : Form and Internal Benchmarking Committee
Activity 12 : Conduct Internal Site Visits
Phase III : External Data Collection and Analysis
Activity 13 : Collect External Published Information
Activity 14 : Collect External Original Research Information
Phase IV : Improvement of The Item's Performance
Activity 15 : Identify Corrective Actions
Activity 16 : Develop an Implementation Plan
Activity 17 : Gain Top Management Approval of The Future-State Solution
Activity 18 : Implement The Future-State Solution and Measure Its Impact
Phase V : Continuous Improvement
Activity 19 : Maintain The Benchmarking Database
Activity 20 : Implement Continuous Performance Improvement
Appendix I : Benchmarking Definitions
Appendix II : Sample Benchmarking Visitation Guide Sample Survey
Appendix III : How to Conduct an Interview
Appendix IV : Rating Your Organization
Index
