Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.
The Big Book of People Skills Games helps you:
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Improve internal and external communication
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Promote group thinking on potential problems facing the company
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Build stronger relationships with coworkers and clients
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Teach your team about proper work procedures
This is the complete reference for enhancing interpersonal skills?both personally and professionally?from the trusted Big Book series.
Acknowledgments
Chapter 1 : Using Games and Activities in Your Meetings
Chapter 2 : We're in the People Business!
Chapter 3 : Interpersonal Tool Kit
Chapter 4 : Communication Skills
Chapter 5 : Motivating Others
Chapter 6 : Changing Generations
Chapter 7 : Customer" Service
Chapter 8 : Business Etiquette
Chapter 9 : Public Etiquette: Boats, Planes and Automobiles
Chapter 10 : Leadership Skills
Chapter 11 : Managing Change
Chapter 12 : Presentation Skills
Chapter 13 : Teambuilding
Chapter 14 : Creative Problem Solving
Chapter 15 : Working with Difficult Peop
Index
