Proven methods for achieving continuous process improvement
Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available.
This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.
Preface
Acknowledgments
Introduction
Part I : CPI Framework
Chapter 1 : Why Another Book on CPI
Chapter 2 : Identifying a CPI Opportunity
Part II : CPI Options
Chapter 3 : Why CPI Options and Benchmarks are Available
Chapter 4 : What Are the Characteristics of Each Option
Chapter 5 : Mapping CPI Characteristics Against Your Problem
Part III : Executing the Improvement Process
Chapter 6 : Identifying the Correct CPI Tool
Chapter 7 : The Role of Governance, Performance Reviews, Cascading, and Communication
Part IV : World Class CPI
Chapter 8 : Moving the Needle
Chapter 9 : Summary and Conclusions
Index
