Demystifying Six Sigma may be used for training groups of Black Belt, Green Belt and Champions, for self-study to master the tools and methodology of Six Sigma, or as an easy to use reference source for Six Sigma personnel. Many examples are provided for service processes.

Part One focuses on the deployment strategy, including the management commitment necessary for success, the selection of personnel to lead the effort, and the selection of projects aligned with your business strategy.

Part Two describes the DMAIC methodology for project implementation. Each stage is discussed in detail, with its objectives, detailed examples, and recommended tools for application.

Part Three provides details on each of the necessary Tools for Six Sigma, presented in alphabetical order for easy reference, with clear descriptions of When to Use, Methodology, and Interpretation. Calculations and assumptions are provided as needed, as are detailed examples of their use in popular software such as MS Excel, Minitab, and Green Belt XL.

Each chapter in Parts One and Two concludes with a quiz to challenge the reader, with detailed solutions at the end of the book. A Final Exam (with one hundred questions) tests the readers knowledge of the deployment strategy, tools and methods.

**PART ONE: PREPARING FOR DEPLOYMENT**

Chapter 1: Deployment Strategy

What is Six Sigma?

Differences between Six Sigma and TQM

Elements of a Successful Deployment

Chapter 1 Quiz

**Chapter 2: Personnel Requirements**

Developing a Training Plan

Training Needs Analysis

Champions

Black Belts

Green Belts

Chapter 2 Quiz

**Chapter 3: Focusing the Deployment**

Customer Focus

Project Selection

DMAIC Problem Solving

Chapter 3 Quiz

**Part 1 Exam: Preparing for Deployment**

PART TWO: DMAIC METHODOLOGY

Chapter 4: Define Stage

Objectives

Project Definition

Top-level Process Definition

Team Formation

Recommended Tools

Chapter 4 Quiz

**Chapter 5: Measure Stage**

Objectives

Process Definition

Metric Definition

Process Baseline Estimation

Measurement Systems Analysis

Recommended Tools

Chapter 5 Quiz

**Chapter 6: Analyze Stage**

Objectives

Value Stream Analysis

Analyzing Sources of Variation

Determining Process Drivers

Recommended Tools

Chapter 6 Quiz

**Chapter 7: Improve Stage**

Objectives

Defining the New Process

Assessing Benefits of Proposed Solution

Evaluating Process Failure Modes

Implementation and Verification

Recommended Tools

Chapter 7 Quiz

**Chapter 8: Control Stage**

Objectives

Standardize on the New Methods

Measure Bottom Line Impact

Document Lessons Learned

Recommended Tools

Chapter 8 Quiz

**Part 2 EXAM: DMAIC Methodology**

PART THREE: SIX SIGMA TOOLS

Activity Network Diagram

Affinity Diagram

ANOVA

Box-Whisker Chart

C Chart

Cause and Effect Diagram

Confidence Interval on Mean

Confidence Interval on Proportion

Contingency Table

Contour Plot

Control Plans

Design of Experiments (DOE)

Desirability Function

Equality of Variance Test

Evolutionary Operation

Exponentially Weighted Moving Average (EWMA) Chart

F Test for Lack of Fit

F Test for Significance of Second-Order Terms

F Test for Surface Curvature

Failure Modes and Effects Analysis

Five S

Flowchart

Goodness of Fit Tests

Histogram

Hypothesis Testing on Mean of Two Samples

Individual-X and Moving Range Charts

Interaction Plots

Interrelationship Digraphs

Lean Methodology

Level Loading

Linearity Analysis

Matrix Diagrams

Multi-Vari Plots

Nominal Group Technique

Nonparametric Test on Equality of Means

Np Chart

P Chart

Pareto Chart

PERT Analysis

Prioritization Matrix

Probability Plotting

Process Capability Index

Process Cycle Efficiency

Process Decision Program Charts

Process Maps

Process Performance Indices

Quality Function Deployment

R&R Studies

Residuals Analysis

Response Surface Analysis

Ridge Analysis

Run Test Rules

Scatter Diagram

Screening Designs

SIPOC

Spaghetti Diagram

Statistical Process Control (SPC) Charts

Stem and Leaf Plot

Transformations

U Chart

Velocity

Work Breakdown Structure

X-Bar Chart

APPENDICES

1. Area Under the Standard Normal Curve.

2. Critical Values of the t-Distribution.

3. Chi-Square Distribution.

4. F Distribution (a = 1%)

5. F Distribution (a = 5%)

6. Control Chart Constants

7. Table of d2* Values

8. Sigma Level to DPMO Conversion

9. Estimating Sigma Using Long-term DPMO (from Field Data)

Final Exam

Answers to Quizzes and Exams

**GLOSSARY**

REFERENCES

INDEX