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Robert Petruska

Total Book : 1

Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters, (With CD-Rom)
Author: Robert Petruska
ISBN: 1439886741 / 9781439886748
Year: 2012
Availability: In Stock

Your customers have become increasingly sophisticated and more connected than ever—broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers ...