Find out why this book has sold more than 400, 000 copies, and why its author, Phillip B. Crosby, is widely regarded as the elder statesman of the Quality Revolution.
Find out why quality can be achieved without the bureaucratic controls and procedures that merely hassle employees without producing results.
Quality Without Tears, It`s the book that tells you:
* Why quality-or the lack of it-depends on management rather than employees.
* How to get results by spending just a small percentage of your operating costs on education and error prevention.
* The common managing myths that can kill a company`s chances of ever improving quality.
* How to get things right the first time.
* The 14 Steps you can start to take today to reach the easily achievable goal of zero Defects.
Preface
Chapter 1 : The Profile of a Problem Organization
Chapter 2 : The Quality Vaccine
Chapter 3 : Demotivation
Chapter 4 : A Quality Carol
Chapter 5 : Determination
Chapter 6 : The First Absolute : The Definition of Requirements
Chapter 7 : The Second Absolute: The System of Quality is Prevention
Chapter 8 : The Third Absolute: The Performance Standard is Zero Defects
Chapter 9 : The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance
Chapter 10 : Education
Chapter 11 : Implementation
Chapter 12 : Team Actions
Chapter 13 : Team Executions
Chapter 14 : The Saving of Emory Spellman
Chapter 15 : The Dehassling of Lightbalue
Chapter 16 : Some Success Stories
Chapter 17 : Mixing the Vaccination Serum
Chapter 18 : How Come Very Little Ever Improves All by Itself?
Guidelines for Browsers
Index
