Author: Peggy Carlaw, Vasudha Deming ISBN: 0070590427 / 9780070590427 Year: 2004 Availability: Out of Stock
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark...
Author: Doni Tamblyn, Sharyn Weiss ISBN: 0070589631 / 9780070589636 Year: 2004 Availability: Out of Stock
The latest mind-brain research confirms something every trainer has long suspected: that people think and learn better when the process is fun. The Big Book of Humorous Training Games features 50 un...
Author: Marlene Caroselli ISBN: 0070590443 / 9780070590441 Year: 2010 Availability: In Stock
75 Activities to Keep Meeting Participants Awake, Involved, and Eager to Provide Input and Solutions
Inspired meetings are the lifeblood of a strong, innovative organization. The Big Book of Meet...
Author: , Jessica Rogers ISBN: 0070589623 / 9780070589629 Year: 2004 Availability: Out of Stock
This addition to the best-selling Big Book of Business Games Series is packed with over 40 original games and exercises managers can use to motivate their teams?and themselves. The Big Book of Motiv...
Author: , Colleen Rickenbacher ISBN: 0071071008 / 9780071071000 Year: 2010 Availability: Out of Stock
Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People S...
Author: Edward Scannell, John Newstrom ISBN: 0070590435 / 9780070590434 Year: 2004 Availability: Out of Stock
Don't let the audience snooze through any of your presentations! How do you keep an audience from becoming bored or restless during a presentation? Find out with The Big Book of Presentation Games. ...
Author: Peggy Carlaw, Vasudha Deming ISBN: 0070589658 / 9780070589650 Year: 2004 Availability: Out of Stock
Packed with fun, engaging activities, The Big Book of Sales Games gives you simple, fast, and enjoyable ways to train and motivate sales staff--or yourself--for selling success.
Learn how to:
...
Author: John Newstrom ISBN: 0070597022 / 9780070597020 Year: 2004 Availability: Out of Stock
Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Team-building games and activities are s...
Author: H. James Harrington ISBN: 1259005534 / 9781259005534 Availability: In Stock
The Complete Benchmarking Implementation Guide is a user-friendly workbook that distinguishes the most applicable benchmarking categories and then combines them to create breakthrough performance im...
Author: Bill Phillips ISBN: 0071467440 / 9780071467445 Year: 2006 Availability: In Stock
This is a one-stop resource for securing and protecting homes, businesses, and valuable property. Written without technical jargon, this guide focuses on choosing, installing, and troubleshooting se...
Author: Larina Kase ISBN: 007013958X / 9780070139589 Year: 2008 Availability: Out of Stock
New York Times bestselling author Larina Kase explains how to accomplish the things you think you can't, but really wish you could . . .
Many people who want to advance in their career or busines...
Author: Terry Vavra, Timothy Keiningham ISBN: 0658010042 / 9780658010040 Year: 2001 Availability: Out of Stock
This book presents techniques to move your customers beyond mere satisfaction. At every point of contact, global competition today is fierce, and customers who are merely satisfied with your company...
Author: R.K. Michael Thambynayagam ISBN: 007175184X / 9780071751841 Year: 2011 Availability: In Stock
The Diffusion Handbook: Applied Solutions for Engineers is the 2011 recipient of the R.R. Hawkins Award, the top prize of the Association of American Publishers’ PROSE Awards and one of the hi...
Author: , Seamus M. McGovern ISBN: 007162287X / 9780071622875 Year: 2011 Availability: In Stock
The definitive guide to the disassembly line
The Disassembly Line: Balancing and Modeling provides in-depth information on this complex process essential to remanufacturing, recycling, and enviro...
Author: Liv Haselbach ISBN: 0071745122 / 9780071745123 Year: 2010 Availability: In Stock
An Up-to-Date Guide to the Latest LEED-New Construction GuidelinesFully revised for version 3.0 of the LEED-New Construction rating system (LEED-2009), this GreenSource book helps you acquire the sk...
Author: , Diana Deming Cahill, Joyce Orsini ISBN: 0071790225 / 9780071790222 Year: 2012 Availability: 45-60 days
The name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, ...
Author: Barbara Pachter, Denise Cowie ISBN: 935134262X / 9789351342625 Year: 2013 Availability: Out of Stock
The Difinitive Guide to Professional Behavior
Whether you're eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time - it's all about how you present ...
Author: John Hershey ISBN: 0071770399 / 9780071770392 Year: 2011 Availability: Out of Stock
Fuel your "Eureka!" moments and become a successful inventor
Envision breakthrough new products using the proven methods and applied reasoning techniques of today's successful inventors. The Eure...
Author: John Zenger, Kathleen Stinnett ISBN: 0071070850 / 9780071070850 Year: 2010 Availability: Out of Stock
An "interactive" approach to coaching from one of today's most forward-thinking leadership gurus
John Zenger established himself as a top-tier leadership expert with his groundbreaking books The ...
Author: John Zenger, Joseph Folkman ISBN: 0070677360 / 9780070677364 Year: 2009 Availability: Out of Stock
People can learn how to lead. This was the position John H. Zenger and Joseph R. Folkman took when they wrote their now-classic leadership book The Extraordinary Leader?and it?s a fact they reinforc...
Author: Satish Khanna ISBN: 007070404X / 9780070704046 Year: 2011 Availability: Out of Stock
Dream big : Create a dream team that eats, drinks and breathes the same dream
Act together and decisively to convert the common dream into reality and earn a great celebration
Get busy ag...
Author: Gabe Zichermann, Joselin Linder ISBN: 1259098559 / 9781259098550 Year: 2013 Availability: In Stock
THE REVOLUTION WILL BE GAMIFIED
MASTER THE GAMIFIED STRATEGIES THAT WILL TRANSFORM YOUR BUSINESS--OR BE LEFT BEHIND
Gamification: It's the hottest new strategy in business, and for good reason...
Author: Robert Slater ISBN: 0071354816 / 9780071354813 Year: 2000 Availability: In Stock
Boardroom legend Jack Welch is widely regarded as one of the most effective CEOs in business history. Welch's groundbreaking programs--including Six Sigma and WorkOut--along with his numerous strate...
Author: Martin Melaver, Phyllis Mueller ISBN: 0071599215 / 9780071599214 Year: 2009 Availability: In Stock
As any builder knows, cost estimation and reality are often two very different things. The Green Building Bottom Line makes the case for green building by providing the insights and data that demons...
