Best practices for implementing Lean techniques in retail and wholesale
“Essential reading for those who want to learn how Lean provides a competitive edge in today’s fast-paced, multi-channel, and cost-conscious environment.” --Mark Temkin, Director, Demand Planning, Barnes & Noble, Inc.
“Provides an enlightening perspective on the applications of Lean principles to the increasingly challenging worlds of the retail and wholesale sectors.” --Professor C. John Langley, Jr., Penn State University
Featuring real-world case studies, this practical, streamlined guide reveals how utilize a comprehensive Lean methodology throughout retail and wholesale businesses to reduce costs and improve productivity, quality, customer service, and profitability. Lean Retail and Wholesale examines Lean opportunities from the viewpoint of retail strategy, merchandise management, and store and distribution operations and provides a holistic, systematic approach for identifying and eliminating non-value-added activities. The Lean techniques presented can be applied to traditional brick-and-mortar wholesalers and retailers as well as e-businesses.
Preface
Part I : Current State
Chapter 1 : Introduction : Using Lean as a Tool to Survive and Thrive in Retail and Wholesale
Chapter 2 : (R)evolution of Retail : From the General Store to E-commerce
Chapter 3 : The Lean Journey : From Goods to Services
Chapter 4 : Lean Retail and Wholesale : Early Signs of Promise
Part II : Future State
Chapter 5 : Thinking Lean : Basic Lean Concepts and Tools - Building a Solid Foundation
Chapter 6 : Thinking Lean : Advanced Lean Concepts and Tools - KISS (Keep It Simple and Straightforward)
Chapter 7 : Being Lean : Retail Strategy - Sales and Marketing, Location, Human Resources Management, IT, Supply Chain Management, and Customer Relationship Management
Chapter 8 : Being Lean : Merchandise Management - Planning, Buying, Pricing, and Communications
Chapter 9 : Being Lean : Store Operations Management
Chapter 10 : Being Lean : Retail and Wholesale Distribution
Chapter 11 : Being Lean : Getting Started - Lean Assessments and Value Stream Mapping
Chapter 12 : Staying Lean : Leadership, Culture, Teams, and Key Success Factors
Chapter 13 : Becoming Even Leaner : Partnering, Outsourcing (Private Labeling), Import (Logistics), Technology, (Lean) Six Sigma and Lean Systems
Part III : Lean Forward
Chapter 14 : Critical Thinking and Continuous Improvement : Methodology, Education, Training, and Analytics
Chapter 15 : Defining and Measuring Success : Measurements and Current Statistics
Chapter 16 : The Road Ahead : Thoughts and Suggestions on the Future of Lean in Retail and Wholesale
Appendix A : Case Studies
Appendix B : Lean Assessment Scorecard
References
Index
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