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Joseph A. Michelli

Total Book : 2
 

The Starbucks Experience : 5 Principles for Turning Ordinary into Extraordinary

Author: Joseph A. Michelli
ISBN: 0070636761 / 9780070636767
Year: 2010
Availability: Out of Stock
WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create pers...
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List Price: ` 555

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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company

Author: Joseph A. Michelli
ISBN: 007022174X / 9780070221741
Year: 2009
Availability: Out of Stock
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leade...
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List Price: ` 895

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