From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process--including robust strategies for making change inevitable in your personal life, your business, and your world.
You'll learn how to:
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Identify high-leverage behaviors that lead to rapid and profound change
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Apply strategies for changing both thoughts and actions
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Marshal six sources of influence to make change inevitable
Influencer takes you on a fascinating journey from San Francisco to Thailand to South Africa, where you'll see how seemingly "insignificant" people are making incredibly significant improvements in solving problems others would think impossible. You'll learn how savvy folks make change not only achievable and sustainable, but inevitable. You'll discover breakthrough ways of changing the key behaviors that lead to greater safety, productivity, quality, and customer service.
Acknowledgments
Part 1 : The New Science of Leading Change
Chapter 1 : Leadership is Influence
Chapter 2 : The Three Keys to Influence
Chapter 3 : Find Vital Behaviors
Part 2 : Engage Six Sources
Chapter 4 : Help Them Love What They Hate
Chapter 5 : Help Them Do What They Can't
Chapter 6 : Provide Encouragement
Chapter 7 : Provide Assistance
Chapter 8 : Change Their Economy
Chapter 9 : Change Their Space
Chapter 10 : Become an Influencer
Works Cited
Index
