How to Talk to Anyone at Work : Communicating on the Job

Here are immediate eye-opening solutions to the dozens of tough challenges you face every day at work, both in person and online, drawn from corporate communications consultant leil lowndes’s more than 20 years of training business professionals. To succeed today, you must exhibit the 5 CS: confidence: 10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you wanted reinforce this image throughout your entire working relationship caring: 14 strategies to demonstrate you care about your colleagues and the company because “people don’t care how much you know until they know how much you care” clarity: 12 techniques to get your ideas across clearly—and ensure you understand everybody you work with credibility: 14 methods to win the trust and respect of everyone at your company—and impress people who find you on the web coexistence (with cruel bosses & crazy colleagues): 21 tactics to confront the number one workplace nightmare and come out shining.

Acknowledgments
Introduction

Part I : Confidence
Chapter 1 : Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowl
Chapter 2 : Your First Move
Chapter 3 : How to Look Dynamic All Day Long
Chapter 4 : Big Thinkers Move Big
Chapter 5 : You Are So Much More Than Your Job Description
Chapter 6 : Whats Your On-the-Job Face?
Chapter 7 : Your Biggest Confidence Barometer
Chapter 8 : A Crafty Way to Calculate Their Confidence - and Convince Them of Yours
Chapter 9 : How to Sound Self-Assured in E-mail and IM
Chapter 10 : Can You Be Too Confident?

Part II : Caring
Chapter 11 : Treat Their Ego Like Eggshells
Chapter 12 : Is the Sincere Smile an Oxymoron at Work?
Chapter 13 : Track Them with Your Torso
Chapter 14 : Don't Give Hit-and-Run Praise
Chapter 15 : "Good Eye Contact" Is Not Enough!
Chapter 16 : How to Establish Rapport Without Sacrificing Your Principles
Chapter 17 : Is It Better to Be Liked of Respected at Work?
Chapter 18 : E-mail Amity
Chapter 19 : Can You Be Too Nice at Work?
Chapter 20 : Should You Have Close Friends at Work?
Chapter 21 : A Primal Need

Part III : Clarity
Chapter 22 : How to "See" What They're Saying
Chapter 23 : Make Their Words Your Words
Chapter 24 : It's a "Communication Problem"! Duh
Chapter 25 : Put Some Life in Your Listening
Chapter 26 : Communicating in a Shrinking World
Chapter 27 : Talking to the Opposite Sex (Now That's a Foreign Language!)
Chapter 28 : How to Make Complicated Concepts Clear
Chapter 29 : Time Is Money, Especially at Work
Chapter 30 : Shorter is Sweeter - and Clearer
Chapter 31 : Kick But
Chapter 32 : What's the Weather Got to Do with Success?

Part IV : Credibility
Chapter 33 : The World Sees You as the Web Sees You - So Watch Out!
Chapter 34 : Truth of Consequences (The Consequences Can be Huge)
Chapter 35 : Another Integrity Wrecker
Chapter 36 : When a Little Lie Is Unavoidable
Chapter 37 : When You're Late to Work
Chapter 38 : Come Out Smelling Like a Rose When You're Guilty as Heck
Chapter 39 : Make Presentations to Gain Credibility
Chapter 40 : Professional Speakers' Secrets
Chapter 41 : Convincing Coworkers to See Things Your Way in Meetings
Chapter 42 : Grammar Snobs Can Kill Careers
Chapter 43 : Are You Credible? (or Just, Like, Credible?)
Chapter 44 : How to Lose Credibility Fast
Chapter 45 : The Mind Does Not Belong in a Cage (but Sometimes You're Trapped)

Part V : Coexistence (With Cruel Bosses and Crazy Colleagues)
Chapter 46 : Is This the Section You've Been Waiting For?
Chapter 47 : The Hypercritical Bully Boss
Chapter 48 : When Your Boss Goes Ballistic
Chapter 49 : Get It in Writing - Your Own!
Chapter 50 : Is Your Boss a Control Freak, or a Freak out to Control?
Chapter 51 : Does Reporting a Problem to HR Help?
Chapter 52 : When Your Blood Starts to Boil
Chapter 53 : When You're Unjustly Accused
Chapter 54 : When You're Justly Accused (i.e., Guilty)
Chapter 55 : Get What You Want from Busy Bosses
Chapter 56 : Wouldn't Work Be Great If It Weren't for the People?
Chapter 57 : Gagging Coworkers You Can't Stand
Chapter 58 : Gossiper's Friend Today Is Gassiper's Victim Tomorrow
Chapter 59 : How to Skillfully Squash Interrupters
Chapter 60 : How to Disagree Without Declaring War
Chapter 61 : Before Telling a Coworker Anything
Chapter 62 : Don't Bite The Hand That Signs Your Paycheck

Part VI : Conclusion
Chapter 63 : The Office of Tomorrow
Chapter 64 : Understanding the Human Animal

Bibliography