Gemba Kaizen : A Commonsense Approach to a Continuous Improvement Strategy, 2nd Edition

Written by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is an in-depth revision of this renowned, best-selling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to:

• Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations
• Change the IT culture at Achmea, a large European insurance firm
• Exceed customer expectations at Walt Disney World in the United States
• Improve quality at Inoue Hospital in Japan
• Transform retail processes at Sonae MC, Portugal's largest employer
• Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil
• Stamp out muda at Sunclipse, an industrial packaging distributor in the United States
• Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China
• Implement gemba kaizen at many other companies worldwide

Foreword
Preface
Acknowledgments
About Kaizen Institute

Chapter 1 : An Introduction to Kaizen
Chapter 2 : Gemba Kaizen
Chapter 3 : Quality, Cost, and Delivery at the Gemba
Chapter 4 : Standards
Chapter 5 : The 5S : The Five Steps of Workplace Organization
Chapter 6 : Muda
Chapter 7 : The Foundation of the House of Gemba
Chapter 8 : Visual Management
Chapter 9 : The Supervisors Roles in the Gemba
Chapter 10 : Gemba Managers' Roles and Accountability
Chapter 11 : From Just-In-Time to Total Flow Management
Chapter 12 : Just-In-Time at Wiremold
Chapter 13 : The CEO's Role in Kaizen
Chapter 14 : Going to the Gemba

Case Studies
Glossary
Index
Worldwide Contact Information for Kaizen Institute Consulting Group