Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the ?how to? for inspiring your team so they deliver unparalleled value to your customers.
Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of ?Passionate Performance.?
With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:
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Identify ways to eliminate barriers to achievement
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Define boundaries within which employees have the autonomy to do their jobs
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Create a compelling purpose for your team
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Focus resources and time to best support your purpose
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Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
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Create team rituals that help build intimacy
Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition?one employee at a time.
Introduction
Part I : Getting Your Head (and Your Heart) around Engagement
Chapter 1 : The Anatomy of Passionate Performance
Chapter 2 : I Quit, but forgot to Tell You
Chapter 3 : 100 percent Commitment
Chapter 4 : The Big payoff
Part II : The Intellectual Side : Engaging the Mind
Chapter 5 : The Need for Achievement
Chapter 6 : The Need for Autonomy
Chapter 7 : The Need for Mastery
Part III : The Emotional Side : Engaging the Heart
Chapter 8 : The Need for Purpose
Chapter 9 : The Need for Intimacy
Chapter 10 : The Need for Appreciation
Part IV : Igniting the Fire
Chapter 11 : Leading the Way with Courage and Humility
Chapter 12 : Against All Odds, Persevere!
Chapter 13 : Carrying the Torch
Chapter 14 : Passing the Torch
Appendix A : Passionate Performance Leadership Profile
Appendix B : Inspirational Quotes to Help Ignite Passionate Performance
Appendix C : Checklist for Engaging Meetings
Appendix D : Passionate Performance Killers
Appendix E : Leading on Purpose
Notes
Index
About the Author
