DISNEY UNIVERSITY explores the heart of the Disney Culture and it examines the philosophies behind the core values and operations that support the world-famous Disney brand. Organizational values drive the strategies that, in turn, drive Disneys success. These game-changing business concepts that Van France and his team created, in addition to their tireless devotion to and dogged insistence upon maintaining those core values, helped build an organizational culture that is envied world-wide. Business leaders of all stripes, at all levels, and in all industries have already found the business concepts Van established and taught at Disney University invaluable. With the publication of DISNEY UNIVERSITY : THE CRADLE OF HAPPINESS, those business concepts will be adopted by more and more business throughout the world.
Foreword
Acknowledgments and Cast Credits
A Note from the Author
Prologue : "Help Me to Create the Happiest Place on Earth"
Pulling Back the Curtain : The Orientation
Lesson 1 : Setting the Stage for Success
Lesson 2 : Capture Hearts and Minds
Lesson 3 : It Takes Art and Science
Lesson 4 : Gather Facts and Feelings
Lesson 5 : Be Willing to Change or Be Willing to Perish
Lesson 6 : Simplify the Complex
Lesson 7 : The Honeymoon Will End
Lesson 8 : Keep Plussing the Show
Lesson 9 : Beyond Orientation
Lesson 10 : The Language of Success
Lesson 11 : Giving Back
Lesson12 : Communicate Globally
Lesson 13 : Work Hard, Play Hard
Epilogue
Notes
Index
