The classic business communication guide%u2015updated for smart phones, social media, and other digital platforms
Communicate clearly, tactfully, and confidently in any situation, including:
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Being persuasive
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Running productive meetings
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Asking the right questions
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Coaching
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Negotiating
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Resolving conflicts
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Responding to insults
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Offering praise
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Delegating responsibilities
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Crossing cultural divides
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Networking at events
“Communicate with Confidence! is . . . the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today. Dianna Booher is the master of her message and her medium. . . . After you’ve read it once, I’m confident you’ll be consulting it frequently. Do not hesitate. Read it today, and put it to use immediately.”
%u2015Jim Kouzes, coauthor of The Leadership Challenge and Credibility, and The Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University
“Communicate with Confidence! is the best communication book I have seen.”
%u2015Ken Blanchard, coauthor of The One Minute Manager® and Full Steam Ahead!
“Fully 85 percent of your success in life is contained in your ability to communicate effectively with other people. Communicate with Confidence! is full of proven, practical ways to get your point across quickly and stand out in every conversation. This book should be read and re-read over and over again!”
%u2015Brian Tracy, bestselling author of How the Best Leaders Lead, Goals!, and Eat That Frog
“Dianna Booher produced a tremendous resource with the first edition of this book%u2015but I’m confident this new version will be a classic. Well-organized, practical, comprehensive advice.”
%u2015Harvey Mackay, author of the #1 New York Times bestseller Swim with the Sharks without Being Eaten Alive
Acknowledgments
Introduction : Communication is a Life-or-Death Matter
Chapter 1 : Establishing Your Credibility
Chapter 2 : Conversing One on One
Chapter 3 : Making Small Talk a Big Deal
Chapter 4 : Winning People Over to Your Way of Thinking : Being Persuasive
Chapter 5 : Holding Your Own in Meetings, but Working as a Team
Chapter 6 : Listening Until You Really Hear
Chapter 7 : Asking the Right Questions Without Being Intrusive
Chapter 8 : Answering Questions so People Understand and Remember What You Say
Chapter 9 : Saying No and Giving Other Bad News Without Damaging the Relationship
Chapter 10 : Apologizing (and Accepting Apologies) Without Groveling or Grit
Chapter 11 : Giving Feedback and Criticizing Without Crippling
Chapter 12 : Taking the Sting Out of Negative Feedback or Criticism Leveled at You
Chapter 13 : Giving Advice of Coaching That Someone Can Really Use
Chapter 14 : Getting Advice or Coaching That's Helpful
Chapter 15 : Negotiating so Everyone Feels Like a Winner
Chapter 16 : Resolving Your Conflicts Without Punching Someone Out
Chapter 17 : Mediating Other's Conflicts Without Getting Caught in the Line of Fire
Chapter 18 : Responding to Insults, Boasting, Insensitivity, Gossip, and Other Goofs Hurled at You
Chapter 19 : Praising (and Accepting Praise) so Your Comments Carry Weight
Chapter 20 : Delegating and Giving Instructions so "Nothing Falls Through the Cracks"
Chapter 21 : Minimizing Cross-Talk Between Men and Women
Chapter 22 : Crossing the Cultural Gulf
Chapter 23 : Syncing Your Body Language with Your Words
Chapter 24 : Presenting Yourself Online Through Social Media
Chapter 25 : Communicating Common Courtesy : Etiquette Matters
Bibliography
Resources by Dianna Booher : Available from Booher Consultants
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