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ASQ

Total Book : 314
 

Managing Service Delivery Processes: Linking Strategy to Operations

Author: Jean Harvey
ISBN: 0873896750 / 9780873896757
Year: 2006
Availability: Out of Stock
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers ...
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List Price: $ 89

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Managing the Metrology System, 2nd Edition

Author: C. Robert Pennella
ISBN: 0873894219 / 9780873894210
Year: 1997
Availability: Out of Stock
Learn what must be done to meet calibration requirements. This book provides an easy to understand explanation of metrology systems to meet the needs of both the technician and the businessperson. U...
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List Price: $ 30.75

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Managing the Metrology System, 3rd Edition

Author: C. Robert, Pennella
ISBN: 0873896068 / 9780873896061
Year: 2004
Availability: Out of Stock
The proper application of a calibration system is one of the most important areas in which quality-assurance personnel can positively affect the low quality high costs associated with poorly manufac...
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List Price: $ 46
Discount: 10%
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Managing The Process, The People, and Yourself

Author: Joseph G. Werner
ISBN: 0873891937 / 9780873891936
Year: 1993
Availability: In Stock
The Most important challenges companies will face in the coming decade is to gain a complete understanding of their processes. This book outlines a philosophy that recognizes that the total process ...
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List Price: $ 19.95
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Mapping Work Processes

Author: Dianne Galloway
ISBN: 0873892666 / 9780873892667
Year: 1994
Availability: Out of Stock
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List Price: $ 42

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Mapping Work Processes, 2nd Edition

Author: Bjørn Andersen, Bjørnar Henriksen, Lars E. Onsøyen, Tom Fagerhaug
ISBN: 0873896874 / 9780873896870
Year: 2008
Availability: 15-30 days
This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these...
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List Price: $ 60
Discount: 10%
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Measurement Matters : How Effective Assessment Drives Business and Safety Performance

Author: Brooks Carder and Patrick Ragan
ISBN: 0873896343 / 9780873896344
Year: 2004
Availability: Out of Stock
Nearly every organization wastes a great deal of time, effort, and money through the use of extensive management control systems, designed to closely monitor and review the work of every employee....
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List Price: $ 47.25
Discount: 25%
Our Price: $ 35.44

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Measuring Customer Satisfaction and Loyalty : 3rd Edition

Author: Bob E. Hayes
ISBN: 0873897439 / 9780873897433
Year: 2008
Availability: 15-30 days
The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.Included are two...
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List Price: $ 79
Discount: 10%
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 2nd Edition

Author: Bob E. Hayes
ISBN: 087389362X / 9780873893626
Year: 1997
Availability: Out of Stock
Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different ...
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List Price: $ 44.10

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Meet The Registrar

Author: C. Michael Taylor
ISBN: 0873894243 / 9780873894241
Year: 1997
Availability: In Stock
Finally, a book that provides firsthand ISO 9000 information from the registration source-the registrar. Taking a fresh look at the topic, Meet the Registrar is written from the registrar's point of...
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List Price: $ 35.25
Our Price: $ 17.50
 

MRB Engineering Handbook

Author: Robert C. Noe
ISBN: 0873891996 / 9780873891998
Year: 1993
Availability: Out of Stock
This book represents the first comprehensive reference for those involved in material review board (MRB) engineering. The handbook serves as an introduction to the tasks and responsibilities of the MR...
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List Price: $ 49.95

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Nan : A Six Sigma Mystery

Author: Robert Barry
ISBN: 0873896122 / 9780873896122
Year: 2003
Availability: Out of Stock
Six Sigma is revolutionizing many industries by reducing variations and errors, while increasing production and profitability. These same concepts are readily being applied in many non-manufacturing...
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List Price: $ 31.50
Discount: 20%
Our Price: $ 25.20

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Nan : A Six Sigma Mystery (SIE)

Author: Robert Barry
ISBN: 8129708604 / 9788129708601
Year: 2005
Availability: Out of Stock
Six Sigma is revolutionizing many industries by reducing variations and errors, while increasing production and profitability. These same concepts are readily being applied in many non-manufacturing...
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List Price: ` 250

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Nan's Arsonist : A Six Sigma Mystery

Author: Barry, Robert
ISBN: 0873896262 / 9780873896269
Year: 2004
Availability: Out of Stock
The successes of Six Sigma have been well documented, but yet it still remains a daunting mystery for many who are unsure what it actually is or how it works. This book is intended to help break down ...
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List Price: $ 30

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New Product Development: Strategies for Supplier Integration

Author: Gary L. and Frayer, Monczka, Robert B. and Scannell, Robert M. and Handfield, Thomas V. and Ragatz
ISBN: 0873894685 / 9780873894685
Year: 2000
Availability: Out of Stock
As technology continues to advance into new and uncharted territories, expectations placed on manufacturers will continue to grow. To stay competitive, manufacturers need to have a solid strategy to...
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List Price: $ 55

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Nimble Documentation : The Practical Guide for World-Class Organizations

Author: Adrienne Escoe
ISBN: 0873894235 / 9780873894234
Year: 1998
Availability: In Stock
If you've ever felt overwhelmed by mountains of documents, this book can turn your anxiety into action. Organizations that want to be world-class must have trim, current, and accessible documents th...
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List Price: $ 51.75
Our Price: $ 26
 

Office Kaizen 2 : Harnessing Leadership, Organizations, People, and Tools for Office Excellence

Author: William Lareau
ISBN: 087389801X / 9780873898010
Year: 2011
Availability: 15-30 days
Expanding upon what Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage presented, this book continues to forego dependence upon good fortune and completes the pictu...
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List Price: $ 72
 

Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage

Author: William Lareau
ISBN: 0873895568 / 9780873895569
Year: 2002
Availability: 15-30 days
Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most compan...
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List Price: $ 52
Our Price: ` 2600
 

Organization Diagnosis, Design and Transformation, 7th Edition (With CD-ROM)

Author: John Vinyard
ISBN: 0873899113 / 9780873899116
Year: 2015
Availability: 15-30 days
This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to...
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List Price: $ 92
Our Price: ` 6200
 

Out of Another @#&*% Crisis! : Motivation through Humiliation

Author: Mike Micklewright
ISBN: 0873897838 / 9780873897839
Year: 2010
Availability: In Stock
In 1982, Dr. W. Edwards Deming wrote Out of the Crisis. At that time, the United States was enduring a crisis of low quality and high costs. Its previous dominance in the provision of goods and serv...
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List Price: $ 41
Our Price: ` 2300
 

Outcomes, Performance, Structure : Three Keys to Organizational Excellence

Author: Michael E. Gallery, Stephen C. Carey
ISBN: 0873898702 / 9780873898706
Year: 2014
Availability: 15-30 days
The purpose of this book is to help you put already-existing performance criteria in a context of your organizational system and assist you in using the criteria to assess problems in your organizat...
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List Price: $ 34
 

Performance Metrics : The Levers for Process Management

Author: Duke Okes
ISBN: 0873898508 / 9780873898508
Year: 2013
Availability: 15-30 days
Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your...
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List Price: $ 42
 

Perspectives in Total Quality

Author: Michael J., Stahl
ISBN: 0631208844 / 9780631208846
Year: 1999
Availability: In Stock
Perspectives in Total Quality studies customer response to corporate change in the quality era. Designed for practitioners, students, and academics, this book focuses on the current issues in total ...
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List Price: $ 75
Our Price: $ 37.50
 

Practical Design of Experiments (DOE) : A Guide for Optimizing Designs and Processes

Author: Mark Allen Durivage
ISBN: 0873899245 / 9780873899246
Year: 2016
Availability: 15-30 days
This book was written to aid quality technicians and engineers. It is a result of 30 years of quality-related work experience. To that end, the intent of this book is to provide the quality professi...
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List Price: $ 70
Discount: 10%
Our Price: $ 63
 

Practical Process Validation

Author: Bob (Bhavan) Mehta, Mark Allen Durivage
ISBN: 0873899369 / 9780873899369
Year: 2016
Availability: 15-30 days
For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for th...
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List Price: $ 70
 
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