Now hailed as a visionary, Dr J M Juran, one of the world's pioneering experts in the field of quality planning, was among the first to realize that product quality does not happen accidentally---it must be planned. This book is the definitive guide to Juran's famed structured approach to company-wide qality planning.
Preface
Chapter 1 : Introduction to Quality Planning
Chapter 2 : Who are the Customers?
Chapter 3 : What are the Needs of Customers?
Chapter 4 : Translation
Chapter 5 : Establish Units of Measure
Chapter 6 : Establish Measurement
Chapter 7 : Product Development
Chapter 8 : Optimize Product Design
Chapter 9 : Process Development
Chapter 10 : Optimizing, Proof of Process Capability, and Transfer to Operations
Chapter 11 : Companywide Quality Management (CWQM)
Chapter 12 : Departmental Quality Planning
Chapter 13 : Introducing Planning for Quality
Appendix : Roll of Honor
Glossary
Biographical Note
Index
