Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:
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Identify strengths, weaknesses, opportunities, and threats.
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Design data collection strategies.
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Link the scorecard to other systems in an organization.
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Develop a performance index.
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Avoid the top 10 measurement mistakes.
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In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.
Introduction
Chapter 1 : Developing Operational Metrics and Plans
Chapter 2 : Developing What You Stand
Chapter 3 : Implementing the Scorecard
Appendix
References
Index
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