Acknowledgements
Foreword
Preface
Part One Getting the Organization Ready to Develop Exceptional People
Chapter 1 : What Can We Learn from Toyota about Developing Talent?
Chapter 2 : Toyota Works Hard to Develop Exceptional People
Chapter 3 : Toyota and the Training Within Industry Program
Chapter 4 : Prepare the Organization
Part Two Identify Critical Knowledge
Chapter 5 : Begin at a High Level to Understand Skill Requirements of the Job
Chapter 6 : Standardized Work and the Job Instruction Method
Chapter 7 : Analyzing Routine Work and Ancillary Tasks
Chapter 8 : Breaking a Job Down into Pieces for Teaching
Chapter 9 : Identify Key Points and Reasons
Chapter 10 : Job Breakdown Examples
Part Three Transfer Knowledge to Others
Chapter 11 : Prepare for Training
Chapter 12 : Present the Operation : The Training Session
Chapter 13 : Try Out Performance
Chapter 14 : Handling Challenging Training Situations
Part Four Verify Learning and Success
Chapter 15 : Follow Up to Verify Learning and Ensure Success
Chapter 16 : Organizational Follow-Up
Index
