This book covers the downside of old thoughtware and the upside of new thoughtware. It sets out the principles on which thoughtware operates, describes its application at every level of work, and exemplifies its impact with real-life examples and case reports. One of the unique aspects of this book is the magnitude of results companies have achieved. Kirby covers more than twenty years of successful implementation of new thoughtware practices across North America, Europe, Asia, and Australia. The documented results make this book a compelling and inspiring must-read.
Foreword
Prologue
Acknowledgments
About the Author
Chapter 1 : The Chennai Paradox
Chapter 2 : Apple’s Little Secret
Chapter 3 : History Repeats Itself – Unfortunately
Chapter 4 : The No.1 Root Cause
Chapter 5 : Process Design and Respect for People
Chapter 6 : The Primary of Process : Strategy Deployment and Financial Performance Depend on It
Chapter 7 : Performance on Purpose
Chapter 8 : Measure What Matters, Not What is Easy
Chapter 9 : Action : Experimentation and the Scientific Method
Chapter 10 : How to Conduct a Treasure Hunt
Chapter 11 : The Experiment : Creating a Process-Focused Organization
Chapter 12 : Carrots Aren't for Everybody
Index
