Title: Strategic Benchmarking Reloaded with Six Sigma : Improving Your Company's Performance....... Author: Gregory H. Watson ISBN: 0470069082 / 9780470069080 Format: Hard Cover Pages: 360 Publisher: Wiley Year: 2007 Availability: Out of Stock
Description
Feature
Contents
A new update of the classic text on benchmarking
Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.
Topics include :
• Stimulating business improvement with benchmarking • Linking Six Sigma to strategic planning and benchmarking • Understanding the essence of process benchmarking • Making statistical comparisons in benchmarking • Applying benchmarking results for maximum utility • Reviewing lessons learned from old case studies • Conducting a strategic benchmarking study • Performing an operational benchmarking study • Mainstreaming benchmarking into strategic planning • Creating a sustainable benchmarking capability • Plus : appendices covering the benchmarking code of conduct, operating procedures, and Web resources
Preface
Acknowledgments
Introduction – Benchmarking : The First 25 Years (1979-2004)
Part 1 : The Business Context of Benchmarking Chapter 1 : Stimulating Business Improvement by Benchmarking Chapter 2 : Linking Six Sigma to Strategic Planning and Benchmarking
Part 2 : The Process of Benchmarking Chapter 3 : Understanding the Essence of Process Benchmarking Chapter 4 : Making Statistical Comparisons in Benchmarking Chapter 5 : Applying Benchmarking Results for Maximum Utility
Part 3 : Case Studies in Benchmarking Chapter 6 : Reviewing Lessons Learned from Old Case Studies Chapter 7 : Conducting a Strategic Benchmarking Study Chapter 8 : Performing an Operational Benchmarking Study
Part 4 : Conducting Benchmarking Studies Chapter 9 : Mainstreaming Benchmarking into Strategic Planning Chapter 10 : Creating a Sustainable Benchmarking Capability
Appendix A : The Benchmarking Code of Conduct
Appendix B : Standard Operating Procedure : Benchmarking Process
Appendix C : Web Resources for Benchmarking
Appendix D : Glossary of Terms Used in Lean Production
Appendix E : Chronological Bibliography of Books about Benchmarking