To lead effectively, you must first understand yourself and your motivations. This book helps you to gain understanding and then apply it to your management and leadership style. Where Leadership Begins provides the reader with thought-provoking ideas for evaluating and changing your leadership style. Interpersonal relationships between leaders and their employees are emphasized. The book is designed to provide you with simple and clear ideas that will change the way you work with people. It even includes a checklist that allows you to measure your management style and grasp your leadership impact.
Preface
Introduction
Chapter 1. :Authority
Chapter 2. :The Oasis
Chapter 3. :Taking Stock of your Personal Situation
Chapter 4. :Getting Started
Chapter 5. :The Customer Concept
Chapter 6. :Customer Needs
Chapter 7. :Decision Making
Chapter 8. :Meetings
Chapter 9. :Planning
Chapter 10. :Problem Solving
Chapter 11. :Interviewing
Chapter 12. :Performance Appraisal
Chapter 13.:Documentation of Processes and Practices
Epilogue
Index
