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Value Stream Management for the Lean Office: 8 Steps to Planning, Mapping, & Sustaining Lean(WithCD)

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Title: Value Stream Management for the Lean Office: 8 Steps to Planning, Mapping, & Sustaining Lean(WithCD)
Author: Don Tapping, Tom Shuker
ISBN: 1563272466 / 9781563272462
Format: Soft Cover
Pages: 176
Publisher: Productivity Press
Year: 2003
Availability: 2 to 3 weeks
     
 
  • Description
  • Feature
  • Contents

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Highlights include:

  • A complete case study that highlights the applications of lean in an office environment
  • A thorough overview of basic lean concepts
  • Methods for identifying the administrative activities that need improvement
  • The eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations
  • Guidelines and checklists to help direct and maintain lean improvements
  • A comprehensive lean assessment tool for administrative areas
  • Definitions of common lean terms and concepts
  • BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Overview
Introduction

Chapter 1 : Commit to Lean
Chapter 2 : Choose the Value Stream
Chapter 3 : Learn About Lean
Chapter 4 : Map the Current State
Chapter 5 : Identify Lean Metrics
Chapter 6 : Phase I: Map the Future State - Customer Demand
Chapter 7 : Phase II: Map the Future State - Continuous Flow
Chapter 8 : Phase III: Map the Future State - Leveling

Glossary
References

Index

 
 
 
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